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my current project revolves around introducing proactive it management services to our customers. i have been using spiceworks to track and document “what it infrastructure exists”, and eclipse process framework to describe “how we can proactively manage it as a service”. further to this the activities and tasks are mapped to itil® v3 best practice processes. the official itil ® - it infrastructure library website. question 1: has anyone in the spiceworks community attempted to map spicework...
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my environment: i have 14 vm’s running on 3 esxi 5.5 hosts. i have 6 production switches 30 wireless ap 6 copiers 80 desktop/laptops our current “service portfolio” ( structured excell spread sheet ) has roughly 30 services - most used by all the business units to varying degrees. okay, so i want to implement itil. i bought the itil for dummies book and crammed through it in about 3 days. now i’m an itil expert ready to fully implement itil in my environment right?, r i g h t!?! ( work wi...
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it service management it service management (itsm) is a branch of science in the it industry, which focuses on the management and delivery of it services to the customer, adhering to time, cost, scope, and quality parameters defined by the customer.
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it service management (itsm) is the practice of designing, implementing, delivering and supporting it services offered to customers in a business environment.
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saves costs, protects investments two topics, which have so far been looked at and treated separately, are not only closer together. rather, it is time to fully integrate
it service management (itsm) covers processes, practices and activities relating to it services and support.
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the itil 4 release offers up plenty of positive changes, but in ian clayton's view there's three significant flaws in itil’s service value system framework.
this books shows how any service organization can manage its service delivery with a management system of no more than 5 processes and 8 workflows, to improve the cooperation of teams and organizations in service ecosystems.
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